Shipping Policy

This Shipping Policy explains how orders leave Shroom Oras and reach customers. By placing an order on this site you agree to the terms below.

Store name Shroom Oras Location Los Angeles, CA, USA Support email [email protected] Support phone (661)213-8331

1. Order processing time

Orders normally move into packing within 1 to 2 business days after payment confirmation. During high volume periods or special situations, preparation time can extend. Email updates share status changes whenever possible.

2. Shipping options within the United States

Express shipping within the United States

  • Estimated transit time 1 to 2 business days after handover to the carrier
  • Shipping cost 50 USD per order
  • Tracked service with delivery confirmation

Standard shipping within the United States

  • Estimated transit time 2 to 5 business days after handover to the carrier
  • Shipping cost 30 USD per order
  • Tracked service with delivery confirmation

Delivery timeframes above reflect typical carrier performance for most destinations in the United States. Weather, holidays, address issues and carrier workload can affect real delivery dates.

3. International shipping

Shroom Oras ships orders to many countries outside the United States using tracked services.

  • Estimated transit time 7 to 10 business days after handover to the carrier
  • Shipping cost 50 USD per order
  • Tracked service where supported by carriers and destination

Transit estimates for international orders depend on destination, local carrier partners, customs workload and regional conditions. Shroom Oras cannot guarantee arrival on a specific calendar date for international deliveries.

4. Express handling and tracking

All shipping options listed above use tracked services. Tracking information becomes available once a carrier scans the parcel. Customers receive a tracking link by email and should follow progress directly with the carrier after dispatch.

5. Shipping insurance

Additional shipping insurance is available for many destinations within the United States and for some international orders. Availability and pricing depend on state or country rules and on carrier options for each route.

In some locations carriers or local regulators require insurance for specific order values or product types. During checkout or before payment, support informs customers when extra insurance applies to an order or destination.

Where additional insurance is optional, customers decide whether to accept or decline that coverage before payment. Terms of such coverage follow the conditions of the carrier or insurance provider involved.

6. Addresses, failed delivery and reshipment

Accurate address information is essential for reliable delivery.

  • Enter full name, street address, apartment or unit number, city, state and postal code
  • Use a delivery address where someone can receive parcels during carrier hours
  • Review all details before payment on the checkout page

When a parcel returns due to incorrect address, refusal, repeated delivery attempts without success or failure to collect from a pickup point, reshipment depends on review by Shroom Oras.

In those situations new shipping charges can apply. Refunds for returned parcels can exclude original shipping fees and any additional carrier costs where law allows.

7. Customs, import duties and local regulations

For international orders, customs authorities in the destination country can apply taxes, duties, inspection fees or other charges. These amounts belong to the customer and are not included in product prices or shipping fees on this site.

  • Customers remain responsible for knowing and following local law before ordering
  • Customs processing can extend delivery time beyond normal estimates
  • If customs or other authorities hold, return or destroy a parcel, outcomes depend on local practice and are outside direct control of Shroom Oras

Shroom Oras does not provide legal or tax advice. Customers with questions about import rules or duties should contact local authorities or a qualified adviser before ordering.

8. Delays, lost parcels and damage in transit

Carriers control movement of parcels after pickup. Weather, operational issues, customs checks and local events can affect timing.

  • If tracking shows a delay, customers should first review details on the carrier website
  • If tracking shows delivered but no parcel appears, check with household members, building staff, neighbors and the local carrier office
  • For damaged parcels, take clear photos of the outer box, inner packaging and product before discarding anything

After those steps, contact Shroom Oras support with order number, tracking number and photos where damage exists. Shroom Oras then works with carriers and, when applicable, insurance providers to review the case.

Outcomes in such cases follow carrier rules, any insurance terms in place and the Refund and Returns Policy on this site.

9. Changes to this Shipping Policy

Shroom Oras reviews shipping options, carriers and prices from time to time. Updates to this Shipping Policy appear on this page with a revised date. Orders follow the version active on the date of purchase.

10. Contact for shipping questions

For questions about shipping, transit times or a specific order, contact Shroom Oras using

Include full name, order number and a short description of the question. Clear information helps support respond in a precise and efficient way.