Refund and Returns Policy

This Refund and Returns Policy explains how Shroom Oras handles returns, refunds and exchanges. By placing an order on this site you agree to the terms on this page.

Store name Shroom Oras Location Los Angeles, CA, USA Support email [email protected] Support phone (661)213-8331

1. General refund overview

Shroom Oras works with sensitive products connected to psychedelic use and related accessories. Because of safety, hygiene and regulatory reasons many items are not eligible for return once they leave the warehouse.

In general, refunds are considered in two main situations

  • Orders that never ship due to stock or internal issues
  • Orders with proven damage, defect or clear packing error from Shroom Oras

For all other cases Shroom Oras reviews each situation case by case within the limits on this page.

2. Return window

If your order is eligible for a return, you must contact Shroom Oras as soon as possible after delivery.

  • You must email [email protected] within 48 hours of the delivery date shown by the carrier
  • Messages sent after this time frame may not be eligible for review or refund

3. Non returnable and non refundable items

For safety, hygiene and regulatory reasons Shroom Oras does not accept returns and does not issue refunds in the following cases

  • Any opened, used or partially used product
  • Products where security seals, inner bags or original packaging are broken, removed or altered
  • Perishable or consumable items that by nature cannot be restocked safely once they leave the warehouse
  • Products bought on clearance or marked as final sale
  • Digital guides, downloads or informational products
  • Gift cards or store credit
  • Items damaged due to misuse, poor storage or handling after delivery

Returned items that arrive used, opened or not in the original state may be rejected and shipped back to you without a refund.

4. Conditions for an accepted return

To be eligible for a return review, the following conditions must be met

  • You contacted Shroom Oras within 48 hours of the recorded delivery
  • Products are unused and in the same condition as received
  • All original packaging, seals, labels and accessories are included
  • You can provide clear photos of the product and packaging showing the issue

Meeting these conditions does not guarantee a refund. Shroom Oras reviews each claim and confirms eligibility by email.

5. Return process

Follow this process to request a return review

  1. Email [email protected] within 48 hours of delivery
  2. Include your full name, order number and contact details
  3. Describe the issue in clear language
  4. Attach clear photos of the outer box, shipping label, inner packaging and the product
  5. Wait for written approval and instructions before shipping any product back

Packages sent back without prior written approval from Shroom Oras may be refused and returned to sender.

6. Wrong or damaged items on arrival

If you receive the wrong item or clear damage from transit, contact Shroom Oras immediately with photos.

  • Wrong item sent compared to your order confirmation
  • Severe damage to packaging where product condition may be affected

After review, Shroom Oras may offer one of the following options

  • Replacement shipment for the affected items
  • Partial refund or store credit in line with the damage
  • Full refund if the order cannot be replaced

7. Missing, delayed or refused deliveries

Once an order leaves the warehouse, tracking updates and movement are handled by the carrier.

  • Delays caused by carriers, customs or local delivery issues are outside the direct control of Shroom Oras
  • If a package is marked as delivered but you cannot locate it, you must first check with household members, neighbors and the local carrier office
  • Shroom Oras may request a written statement from you and from the carrier during investigation

In many regions, orders that are refused, unclaimed or returned due to incorrect address may not be eligible for a full refund. Shipping costs and additional carrier fees may be deducted when allowed.

8. Customs, local law and seizures

Shroom Oras serves adults from many regions. Law and enforcement practices differ between countries and local areas.

  • You remain fully responsible for checking local law before placing any order
  • If customs or local authorities delay, hold or seize a shipment, that process is outside the control of Shroom Oras
  • Orders that are seized, destroyed or rejected by customs or other authorities are usually not eligible for a refund

Shroom Oras does not provide legal advice and does not guarantee that any product is lawful in your location.

9. Return shipping costs

Unless Shroom Oras confirms a clear packing error or similar internal mistake, you are responsible for return shipping costs.

  • Return shipping fees are not refundable
  • If prepaid labels are provided, the cost may be deducted from any approved refund

10. Refund method and timing

If a refund is approved, Shroom Oras processes it using the original payment method where possible.

  • Processing time on the Shroom Oras side is usually 3 to 7 business days after confirmation
  • Your bank, payment provider or crypto platform may take additional time to show the refund
  • In some cases store credit or alternative arrangements may be offered instead of a direct refund

11. Chargebacks and disputes

Shroom Oras encourages you to contact support before opening a dispute with your bank or payment service.

Unfounded chargebacks where delivery and service can be documented may lead to account termination and refusal of future orders.

12. Contact for refund and return questions

For any question about this Refund and Returns Policy or a specific order, contact Shroom Oras using

When you contact support, include your full name, order number and a clear description of your request. This helps Shroom Oras review your case faster and respond with a clear answer.